General
What is your location?
We are based in the Netherlands, where all of our bracelets are crafted. From our location, we handle all aspects of production and shipping, ensuring that each piece meets our high standards of quality
When will I get my order?
From the moment we receive your order, it takes 2-3 business days to craft your bracelet(s)
Upon readiness for shipment, you'll receive an email containing a track and trace code. If you haven't received this code, kindly check your spam folder. Should you still not find it, contact us at info@aurumbrothers.com, and we'll assist you in tracking your order and updating you on its status.
Please ensure that we have the correct wrist size and delivery address to complete your order efficiently.
Do you have any physical stores?
Unfortunately, we do not have any physical stores, agents, or outlets.However, ordering our products online is very easy and safe! If you need any assistance, please contact us atinfo@aurumbrothers.com
I have placed my order a while ago, but haven't seen/heard anything.
Please check your email (and the spam inbox).
Sometimes we reach out to you if we see that the wrist size is missing from the order or when the wrist size is rather large/small.
I would like a custom design, is that possible?
Sometimes yes, it depends on the bracelet and what you envision is possible with this particular bracelet. We can only customize what we currently have in stock. Keep in mind that for a custom design, the price of the bracelet may change. Please reach out to us atinfo@aurumbrothers.comwith your design ideas, and we will let you know what we can do!
